1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users; in this
policy, we explain how we will handle your personal data.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in
accordance with the terms of this policy.
2. How we use your personal data
2.1 In this Section we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific
categories of that data;
(c) the purposes for which we may process personal data; and
2.2 We may process information contained in any enquiry you submit to us regarding services
(“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and
services to you. The legal basis for this processing is by your consent.
2.3 We may process information contained in or relating to any communication that you send to us
(“correspondence data”). The correspondence data may include the communication content and metadata
associated with the communication. Our website will generate the metadata associated with
communications made using the website contact forms. The correspondence data may be processed for
the purposes of communicating with you and record-keeping. The legal basis for this processing is
our legitimate interests, namely the proper administration of our website and business and
communications with users.
2.4 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our
subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably
necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as
reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing
risks, obtaining professional advice, or the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative or out-of-court procedure].
3.3 We may disclose your personal data to our suppliers or subcontractors insofar as reasonably
necessary for carrying out our obligations and services.
4. International transfers of your personal data
4.1 We do not hold your personal data other than to inform our suppliers of your name and location
for deliveries.
5. Retaining and deleting personal data
5.1 This Section sets out our data retention policies and procedure, which are designed to help
ensure that we comply with our legal obligations in relation to the
retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is
necessary for that purpose or those purposes.
5.3 We will retain your personal data for a minimum period of 12 months.
5.5 Notwithstanding the other provisions of this Section, we may retain your personal data where
such retention is necessary for compliance with a legal obligation to which we are subject, or in
order to protect your vital interests or the vital interests of another natural person.
6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this
policy.
6.3 We may notify you of changes to this policy by email or through the private messaging system on
our website.
7. Your rights
7.1 You may instruct us to provide you with any personal information we hold about you; provision
of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a
photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill
showing your current address).
7.2 We may withhold personal information that you request to the extent permitted by law.
7.3 You may instruct us at any time not to process your personal information for marketing
purposes.
7.4 In practice, you will usually either expressly agree in advance to our use of your personal
information for marketing purposes, or we will provide you with an opportunity to opt out of the
use of your personal information for marketing purposes.
8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a
web server to a web browser and is stored by the browser. The identifier is then sent back to the
server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be
stored by a web browser and will remain valid until its set expiry date, unless deleted by the user
before the expiry date; a session cookie, on the other hand, will expire at the end of the user
session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but
personal information that we store about you may be linked to the information stored in and
obtained from cookies.
9. Cookies that we use
9.1 We use cookies for the following purposes:
(a) authentication – we use cookies to identify you when you visit our website and as you navigate
our website (cookies used for this purpose are: [identify cookies];
(b) analysis – we use cookies to help us to analyse the use and performance of our website and
services. cookies used for this purpose are: [identify cookies]; and
(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies
more generally. cookies used for this purpose are: [identify cookies].
10. No cookies used by our service providers
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for
doing so vary from browser to browser, and from version to version. You can, however, obtain
up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website- preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete- manage-cookies
(Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Our details
12.1 This website is owned and operated by RLO Construction Limited
12.2 We are registered in [England and Wales] under registration number 14496343 and our registered
office is at 44 Rowtown, Addlestone, England, KT15 1HQ
12.3 Our principal place of business is at 44 Rowtown, Addlestone, England, KT15 1HQ
12.4 You can contact us:
(a) by post, to the postal address as given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using [the email address published on our website from time to time.
13. Data protection officer
13.1 Our data protection officer’s contact details are:
Richard@RLOConstruction.co.uk